Returns

 

Step 1

Complete form online or the form provided in the package.

Step 2

Pack the box.

Step 3

Drop it off.

 

 

We want you to be satisfied with your Twin Hill purchases. If that is not the case, we'll gladly accept merchandise for return, provided it:

  • Is in new condition
  • Hasn't been washed, worn, laundered or altered
  • Is accompanied by a completed return and exchange form
  • Returned within 90 days

 

Instructions for making a return or exchange vary depending on your country of residency. Please choose the country option below by payment type.

 


Orders Shipped in the US - Return and Exchange

Twin Hill orders shipped in the US, create your return/exchange form online by logging into your account, my account section and select the order associated with the items to begin your return or exchange process. Do not forget to print the form and include with your packaging.

 

Orders Shipped to Canada not purchased by credit card

Twin Hill orders shipped in the US, create your return/exchange form online by logging into your account and selecting the order associated with the items to begin creating a return/exchange form. Other options available; locating.

 

International orders purchased by credit card

International Twin Hill orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Twin Hill customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree.